# Billing and Support > For the complete documentation index, see [llms.txt](https://docs.redpanda.com/llms.txt). Component-specific: [cloud-data-platform-full.txt](https://docs.redpanda.com/cloud-data-platform-full.txt) --- title: Billing and Support latest-operator-version: v26.1.4 latest-console-tag: v3.7.3 latest-connect-version: 4.93.0 latest-redpanda-tag: v26.1.9 docname: billing page-component-name: cloud-data-platform page-version: master page-component-version: master page-component-title: Cloud page-relative-src-path: billing.adoc page-edit-url: https://github.com/redpanda-data/cloud-docs/edit/main/modules/billing/pages/billing.adoc description: Learn about the metrics Redpanda uses to measure consumption in Redpanda Cloud. page-topic-type: reference personas: platform_admin, evaluator page-git-created-date: "2024-06-06" page-git-modified-date: "2026-05-22" --- Redpanda Cloud uses various [metrics](#redpanda-streaming-billing-metrics) to measure the consumption of resources. - All pricing is set in US dollars (USD). - All usage-based billing computations are conducted in Coordinated Universal Time (UTC). Billing accrues at hourly intervals. Any usage that is less than an hour is billed for the full hour. - The **Billing** page shows detailed billing activity for your organization and lets you [manage payment methods](https://docs.redpanda.com/cloud-data-platform/billing/manage-payment-methods/). Redpanda charges the credit card marked as the default. > 📝 **NOTE** > > - Redpanda Cloud can notify you when your credit or commit balance is running low. See [Manage Billing Notifications](https://docs.redpanda.com/cloud-data-platform/billing/billing-notifications/). > > - Pricing information is available on [redpanda.com](https://www.redpanda.com/price-estimator). For questions about billing, contact [billing@redpanda.com](mailto:billing@redpanda.com). ## [](#redpanda-streaming-billing-metrics)Redpanda Streaming billing metrics ### Serverless Pricing for Serverless clusters depends on the data in, data out, data stored, partitions (virtual streams), and the time the instance is up. The cost for each Serverless metric varies based on the region you select for your cluster. | Metric | Description | | --- | --- | | Uptime | Tracks the number of hours the instance is running.NOTE: Uptime is not charged if partitions = 0 and storage = 0. This condition is met when all topics are deleted. | | Ingress | Tracks the data written into Redpanda (in GB).All Kafka protocol requests (except message headers) are counted as ingress as soon as they are read by Redpanda’s proxy process. | | Egress | Tracks the data read out of Redpanda (in GB).All Kafka protocol responses generated by the cluster (except message headers) are counted as egress as soon as the cluster processes the request, even if the client drops the connection before they are delivered. | | Partitions | Tracks the number of partitions used per hour. | | Storage | Tracks the data in object storage per hour (in GB). | See also: [Serverless limits](https://docs.redpanda.com/cloud-data-platform/get-started/cluster-types/serverless/#serverless-usage-limits) ### Dedicated Pricing for Dedicated clusters depends on the time the instance is up, the data in, data out, and data stored. | Metric | Description | | --- | --- | | Uptime | Tracks the number of hours the instance is running.The cost varies based on the region and tier you select for your cluster. | | Ingress | Tracks the data written into Redpanda (in GB).All Kafka protocol requests (including message headers) are counted as ingress as soon as they are read by Redpanda’s proxy process.The cost varies based on the region you select for your cluster. | | Egress | Tracks the data read out of Redpanda (in GB).All Kafka protocol responses generated by the cluster (including message headers) are counted as egress as soon as the cluster processes the request, even if the client drops the connection before they are delivered.The cost varies based on the number of availability zones (AZ) you select for your cluster. | | Storage | Tracks the usage of object storage on an hourly basis during the billing period (in GB-hours).Replication to object storage is implemented with Tiered Storage. All topics have a fixed replication factor of 3, but Redpanda counts each byte only once. | ### BYOC Pricing for BYOC clusters depends on compute, data in, data out, and data stored. The rate decreases as usage increases. | Metric | Description | | --- | --- | | Compute | Tracks the server resources (vCPU and memory) a cluster uses on an hourly basis in Redpanda units (RPUs). Where:1 RPU = 2 vCPU + 8 GB memory | | Ingress | Tracks the data written into Redpanda (in GB).All Kafka protocol requests (including message headers) are counted as ingress as soon as they are read by Redpanda’s proxy process. | | Ingress to Iceberg topics | Tracks the data written to Iceberg tables per hour (in GB).NOTE: This metric applies only if you write to Iceberg topics. This charge is in addition to the standard ingress charge. | | Egress | Tracks the data read out of Redpanda (in GB).All Kafka protocol responses generated by the cluster (including message headers) are counted as egress as soon as the cluster processes the request, even if the client drops the connection before they are delivered.The cost varies based on the number of availability zones (AZ) you select for your cluster. | | Storage | Tracks the usage of object storage on an hourly basis during the billing period (in GB-hours).Replication to object storage is implemented with Tiered Storage. All topics have a fixed replication factor of 3, but Redpanda counts each byte only once. | ## [](#redpanda-sql-billing-metrics)Redpanda SQL billing metrics Pricing for Redpanda SQL depends on the provisioned compute resources allocated to the SQL workload, measured in RPUs. The cost of an RPU can vary based on the cloud provider and region you select. | Metric | Description | | --- | --- | | Compute | Tracks the server resources (vCPU and memory) Redpanda SQL uses on an hourly basis in Redpanda units (RPUs). Where:1 RPU = 2 vCPU + 8 GB memory | > 📝 **NOTE** > > Redpanda SQL uses the same RPU definition as Redpanda Streaming BYOC clusters, but the price per RPU differs. Contact your Redpanda account team for current pricing. ## [](#redpanda-connect-billing-metrics)Redpanda Connect billing metrics Pricing per pipeline depends on the compute units you allocate. The cost of a compute unit can vary based on the cloud provider and region you select for your cluster. | Metric | Description | | --- | --- | | Compute | Tracks the server resources (vCPU and memory) a pipeline uses in compute units per hour. Where:1 compute unit = 0.1 CPU + 400 MB memory | ## [](#support-plans)Support plans All organizations in Redpanda require one of the following support plans: | Support plan | Features | | --- | --- | | Basic | Designed for non-production environmentsProvides minimal support: priority 3 tickets within 8 business hours response time and priority 4 tickets with no target response timeSupport availability is 8:00 AM to 5:00 PM Pacific Time, Monday through Friday, excluding federal US holidays | | Enterprise | Designed for production environments needing continuous availabilityP1/P2 tickets may be submittedSupport availability is 24/7, including holidays | | Premium | Designed for mission-critical workloads30-minute response times for production outagesIncludes a named Customer Success Manager to support planning and coordination, and 10 hours per month of consulting from a Solutions ArchitectRequired for deployments with BYOVPC/BYOVnet clusters | ## [](#next-steps)Next steps - [Use AWS Commitments](https://docs.redpanda.com/cloud-data-platform/billing/aws-commit/) - [Use Azure Commitments](https://docs.redpanda.com/cloud-data-platform/billing/azure-commit/) - [Use GCP Commitments](https://docs.redpanda.com/cloud-data-platform/billing/gcp-commit/) - [Create a Serverless cluster](https://docs.redpanda.com/cloud-data-platform/get-started/cluster-types/serverless/#create-a-serverless-cluster) - [Create a Dedicated cluster](https://docs.redpanda.com/cloud-data-platform/get-started/cluster-types/create-dedicated-cloud-cluster/#create-a-dedicated-cluster) - [Create a BYOC cluster](https://docs.redpanda.com/cloud-data-platform/get-started/cluster-types/byoc/)