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Manage Billing Notifications

Redpanda Cloud sends email notifications to help you monitor your billing balance. Organization admins receive alerts when credit or commit balances reach spending thresholds.

In this guide, you will:

  • Identify the billing notifications Redpanda Cloud sends and their thresholds

  • Configure which users in your organization receive billing notifications

  • Opt out of billing notification emails for yourself or your organization

What notifications you receive

Redpanda Cloud monitors your balance and sends a notification when it crosses each threshold. Each threshold triggers one notification. If your balance crosses the same threshold again after adding credits, you may receive another notification at that level.

Notification Description Thresholds

Low credit balance

Sent when your pre-paid credit balance is running low. Credits are drawn down by usage, similar to a prepaid account.

50%, 30%, 10%, 0% remaining

Low commit balance

Sent when your contractual commit balance is running low. Commits represent a minimum spend over a contract period.

50%, 30%, 10%, 0% remaining

Notifications are sent to email only. The subject line follows this format:

Action Required: Your Redpanda Cloud <type> is <X>% remaining

Who receives notifications

All users with the Admin role in your organization receive billing notifications by default. To change who receives notifications, update role assignments on the Organization IAM page. See Role-Based Access Control.

Opt out of notifications

Individual opt-out

To stop receiving billing notification emails:

  • Open any billing notification email.

  • Click the Unsubscribe or Manage notification preferences link at the bottom of the email.

No support ticket is needed. The change takes effect within 24-48 hours.

Organization-wide opt-out

To disable billing notifications for all admins in your organization, contact Redpanda support.

If billing notifications are enabled for the organization, individual admins who have not unsubscribed will continue to receive notifications.

Common questions

  • I didn’t sign up for these emails. Why am I receiving them?

    Billing notifications are sent automatically to all organization admins. If you don’t want to receive them, click the Unsubscribe link at the bottom of the email.

  • I got an alert but I already added credits. Why?

    Notifications are triggered when your balance crosses a threshold. If you added credits after the threshold was crossed, the notification was already queued. If your balance later crosses the same threshold again (for example, after adding credits and then using them), you may receive another notification.

  • Who else in my organization is getting these?

    All users with the Admin role receive billing notifications. To see who has the Admin role, check the Organization IAM > Users page in Redpanda Cloud.

  • I unsubscribed but still received a notification. What happened?

    Unsubscribe requests take 24-48 hours to process. If you receive a notification during that window, it was sent before your request was fully applied.

  • What should I do when I get an alert?

    Review your current balance on the Billing page. You can add credits or contact your Redpanda account team to discuss your usage and plan options.

  • Do trial accounts get notifications?

    Only if the trial has promotional credits. Standard trial accounts without a credit balance do not receive billing notifications.