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Manage Payment Methods

To pay for usage in Redpanda Cloud, you must add a credit card on the Billing page. The card you add is the payment method for all billable resources in your organization, including Serverless, Dedicated, and BYOC clusters, Redpanda Connect pipelines, Remote MCP servers, and your support plan. The most recently added card becomes the default payment method, but you can change the default at any time.

After reading this page, you will be able to:

  • Add a credit card as a payment method in Redpanda Cloud

  • Set a default payment method that Redpanda charges automatically

  • Update the billing contact information for your organization

Prerequisites

Add a payment method

  1. Sign in to Redpanda Cloud.

  2. From the navigation menu, click Billing.

  3. On the Billing page, select the Payment methods tab.

  4. Click Add payment method.

  5. Enter your card details and billing address, then click Save.

The new card appears on the Payment methods tab. The most recently added card becomes the default payment method unless you select a different one.

  • After you add a credit card, any remaining credit balance is applied first. After that, Redpanda charges the default card on the first of each month.

  • Serverless free trials do not require a credit card to start. After your trial ends, you have a 7-day grace period to add a payment method before your clusters are suspended. See Serverless Clusters.

Set the default payment method

If you have more than one card on file, you can choose which one Redpanda charges:

  1. Sign in to Redpanda Cloud.

  2. From the navigation menu, click Billing.

  3. On the Billing page, select the Payment methods tab.

  4. Find the card you want to use, and mark it as the default.

The card you selected is now labeled Default payment method and is the one Redpanda charges for usage.

Remove a payment method

  1. Sign in to Redpanda Cloud.

  2. From the navigation menu, click Billing.

  3. On the Billing page, select the Payment methods tab.

  4. Find the card you want to remove, and delete it.

The card is removed from the Payment methods tab.

If the card you want to remove is the default and the only card on file, add another card and set it as the default first. For help, contact billing@redpanda.com.

Update billing contact information

The billing contact is the person and address Redpanda uses for invoices and billing-related communication. It is separate from the recipients of low-balance email alerts, which are all users with the Admin role in your organization. See Manage Billing Notifications.

To update the billing contact:

  1. Sign in to Redpanda Cloud.

  2. From the navigation menu, click Billing.

  3. On the Billing page, select the Settings tab.

  4. Next to Billing contact information, click Edit.

  5. Update all required fields, then click Save.

The updated billing contact appears on the Settings tab.

Next steps